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Patient Experience

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a nationally standardized patient survey based a their experience with a hospital. The uniformity of the 10 questions yields comparable results for all hospitals throughout the country. Additional information on the survey can be found at www.hcahpsonline.org.

Delivering an outstanding level of care means that our staff at every level must go above and beyond our patients’ expectations. We must treat our patients compassionately and with the respect they deserve. As Louisiana’s first Nurse Magnet accredited facility, the patient and their family continue to be at the center of our efforts.

 

How is EJGH Performing in Patient Experience?

The individual measures below are how hospitals throughout the United States are measured. See how EJGH compares nationally and in Louisiana in each individual measure.

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Percent of patients who reported that their nurses "Always" communicated well
Percent of patients who reported that their room and bathroom were "Always" clean

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Percent of patients who reported that their doctors "Always" communicated well
Percent of patients who reported that the area around their room was "Always" quiet at night

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How often they were helped when they used the call button
Percent of patients who reported that "Yes" they were given information about what to do during their recovery at home

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Percent of patients who reported that their plan was "Always" well controlled
Percent of patient who gave their hospital a rating of 9 or 10

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Percent of patients who reported that staff "Always" explained about medicines before giving
Percent of patients who reported "Yes" that they would definitely recommend the hospital

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All descriptions and data sources are reported from Hospital Compare.

Data reported are based on discharges from 1/1/2012 - 12/31/2012
 

 

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